Shipping Policy

Shipping Policy for Air Conditioning Units and Supply & Install

1. Shipping Locations:
a. We offer shipping and installation services for air conditioning units within Australia only.
b. Please note that certain remote or restricted areas may have limited or no shipping options available. We encourage you to contact our customer support team for specific information regarding your location.

2. Delivery Timeframes:
a. Once your order is confirmed and payment is received, we will make every effort to process and dispatch your air conditioning unit within 1-3 business days.
b. The estimated delivery time will depend on your location and the availability of installation services. We will provide you with an estimated delivery timeframe during the checkout process or through subsequent communication.

3. Shipping Methods:
a. We work with reliable shipping partners to ensure the safe and timely delivery of your air conditioning unit.
b. Shipping methods may vary based on the size, weight, and destination of the unit. We may use couriers, freight carriers, or our own delivery fleet to fulfill your order.

4. Installation Services:
a. For supply and installation orders, our professional technicians will contact you to schedule an installation appointment once the air conditioning unit has been delivered to your location.
b. Installation services may require additional time beyond the delivery timeframe. Our team will provide you with an estimated installation date during the scheduling process.

5. Shipping Charges:
a. Shipping charges will be calculated based on the weight, dimensions, and destination of the air conditioning unit. The shipping cost will be displayed during the checkout process or provided to you by our customer support team.
b. For supply and installation orders, the shipping charges may include the cost of transporting the unit to your location as well as the associated installation fees. The specific charges will be communicated to you prior to order confirmation.

6. Tracking and Updates:
a. Once your air conditioning unit is dispatched, we will provide you with tracking information, allowing you to monitor the progress of your delivery.
b. We will also keep you informed of any significant updates or delays that may occur during the shipping and installation process.

7. Delivery Requirements:
a. Someone must be present at the delivery location to receive and sign for the air conditioning unit. If you are unavailable, please make arrangements for a trusted representative to accept the delivery on your behalf.

8. Inspection upon Delivery:
a. We recommend inspecting the air conditioning unit for any visible damage or discrepancies upon delivery. If you notice any issues, please contact our customer support team immediately to report the problem.

9. Returns and Exchanges:
a. Please refer to our separate Return and Exchange Policy for detailed information on returning or exchanging air conditioning units.

10. Contact Information:
a. If you have any questions or require further assistance regarding our shipping policy or the delivery of your air conditioning unit, please contact our customer support team via support@airconnect.com.au

We strive to provide efficient and reliable shipping and installation services for your air conditioning needs. Our team is dedicated to ensuring a smooth and satisfactory experience from the moment you place your order to the successful delivery and installation of your unit.