Your One-Stop Guide to Shopping with AirConnect

Frequently Asked Questions

How can I choose the right air conditioning unit for my needs when shopping online?

Our website features detailed product descriptions and specifications to help you understand the capabilities of each air conditioner. You can also reach out to our customer service team for personalized advice and recommendations.

What is the process for ordering an air conditioning unit online through AirConnect?

Simply browse our extensive range of air conditioning units, select the one that suits your needs, add it to your cart and proceed to checkout. Follow the prompts to enter your shipping information and complete your payment.

Can I modify or cancel my order once it has been placed?

Please contact our customer service as soon as possible if you need to modify or cancel your order. We'll do our best to accommodate your request, but once an order has been processed for shipping, it can no longer be cancelled or changed.

What payment methods do you accept for online purchases?

We accept a variety of payment methods including credit/debit cards (Visa, MasterCard), PayPal, and Afterpay.

Is it safe to make a payment on the AirConnect website?

Yes, all transactions on our website are secured with SSL encryption to protect your personal and financial information.

What is the estimated delivery time for an air conditioning unit?

Delivery times can vary depending on your location within Australia, but generally, you can expect your order to be delivered within 5-10 business days.

Can I track my order after it has been shipped?

Yes, once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery.

What is your policy for damaged or incorrect items upon delivery?

If you receive a damaged or incorrect item, please contact our customer service immediately. We will arrange for the return of the item and ensure that the correct, undamaged item is sent to you as quickly as possible.

Do you deliver and install air conditioning units nationwide?

Yes, we deliver across Australia. Installation services are available in most metropolitan areas. Please contact our customer service for more specific information.

What does the installation process involve?

Our team of professional installers will come to your location at a scheduled time, install your new air conditioning unit, ensure it's functioning correctly, and answer any questions you may have.

Are there any additional costs associated with installation?

Installation costs are separate from the purchase price of the air conditioning unit. The cost can vary depending on the complexity of the installation. A detailed quote will be provided before any work begins.

Can I schedule the installation at a time that is convenient for me?

Absolutely. We aim to minimise disruption to your schedule. Our customer service team will work with you to arrange an installation time that suits you.

What warranty is offered with the air conditioning units?

All our air conditioning units come with a manufacturer's warranty, typically valid for 5 years. The warranty covers parts and labour for repairs due to manufacturing defects.

What does the warranty cover?

The warranty typically covers any repairs or replacements needed due to manufacturing defects. It does not cover damage due to improper use, lack of maintenance, or unauthorised modifications.

How can I claim the warranty if my unit has issues?

If your unit develops a fault, please contact our customer service with your order details and a description of the issue. We'll guide you through the warranty claim process.

What should I do if my air conditioning unit needs servicing or repairs during the warranty period?

Please contact our customer service team. They'll arrange for a service visit and handle any warranty claims with the manufacturer on your behalf.

Can I purchase an extended warranty for my air conditioning unit?

Yes, we offer the option to purchase an extended warranty for most of our air conditioning units. Please contact our customer service for more information.

Do you provide any post-installation support or maintenance services?

Yes, we offer maintenance services and ongoing support for all our products. Our team is always available to help with any queries or issues you might have post-installation.

What happens if I move to a new house? Can the air conditioning unit be uninstalled and reinstalled at my new location?

Yes, we can provide a quote for uninstalling the unit at your old house and reinstalling it at your new location. Please note that these are paid services and are not covered under the standard warranty.

Do you supply and install parts if my air conditioning unit needs a replacement part?

Yes, we supply and install replacement parts for all the air conditioning units we sell. If your unit needs a replacement part, please contact our customer service team for assistance.